Fewer tickets
Customers self-serve through a guide instead of filing a 'how do I' ticket, and your queue shrinks
Saltfish for Customer Success
Scale success without headcount
Embed interactive guides across your help center and onboarding emails so customers self-serve and CS focuses on expansion
Trusted by leading B2B product teams
Luuk De Jonge
Head of Product
“It's not just that more users are completing onboarding. It's that they're actually understanding the product better, and getting to value faster.”
Read case study
Use cases
Why Customer Success teams love Saltfish
Faster time-to-value
New customers activate async, so CS can spend time on strategic accounts instead of playback sessions
Higher NRR
With education running itself, CS focuses on expansion, upsell, and retention
Interactive guides embedded wherever customers look
Drop step-by-step guides into your help center, onboarding emails, knowledge base, or in-product tours. Customers see the interaction, not just the instruction
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Help center
›
Getting started
How to set up your first project
A guide library for every customer need
Build interactive guides for new features, common questions, and onboarding milestones. Send the right one to the right customer and track who completes it
Guide library
Guide
Views
Completed
Getting started
1,240
892
Invite your team
680
534
Set up billing
412
298
Create a report
356
201
API setup
189
94
Advanced filters
145
67
Custom fields
112
58
Integrations
98
43
User permissions
87
39
Turn every 'how do I' into a self-serve guide
Spot a repeat support question? Record it once, embed it in the help article, and watch tickets for that topic drop, so CS time doesn't drain on the same question twice
Re: How do I export my data?
C
Customer asked about exporting...
9:14 AM
S
Sarah from Support
9:22 AM
See where customers get stuck, not just what they click
Per-step engagement shows where customers drop off, rewatch, or skip. Turn friction moments into better content and clear product feedback
Guide analytics
Getting started
30 days
Completions
892
Avg time
1m 42s
Tickets ↓
64%
Chapters
Chapter
Views
%
Intro
7,664
96%
Create
851
88%
Invite
648
76%
Export
617
62%
Settings
493
51%
Drop-off
Guides
Guide
Views
Completed
Getting started
1,240
892
“I am a huge advocate of 'meeting the customer' when it comes to enablement, and Saltfish is proving that they are a key piece of a results-driven onboarding journey”
Michelle Dizon
Head of Scale Success & Customer Education, Fathom